HOW DO I PLACE AND ORDER FOR IN-STORE PICKUP?

When you find an item you'd like to purchase on aveda.ca, add the item(s) to your bag, then select "Buy Online Pickup In Store" in your shopping cart. You will then be able to select a store near you that has the items available and in-stock. You can select a store to pick up your order from by clicking Change Store. Any item that is available at a store near you is eligible for in-store pickup.

HOW WILL I KNOW WHEN MY ORDER IS READY TO BE PICKED UP?

Shortly after placing your order, you'll receive a confirmation email that details your item(s), pickup information, and payment methods. This does not mean your order is ready to be picked up. You'll receive a separate notification email when your order is ready at your selected store. Please wait for this notification before heading to the store to ensure your product(s) are ready to be picked up.

HOW LONG WILL THE STORE HOLD MY ORDER?

Once every item in your order is ready for pickup and you're received a notification email that your order is ready at your selected store, your order will be held for three days. Orders not picked up within this timeframe will be cancelled, and your method of payment will not be charged.

I CAN'T PICK UP MY ORDER RIGHT AWAY. HOW DO I REQUEST AN EXTENSION?

Please contact the store directly to request an extension.

WHAT SHOULD I BRING WITH ME WHEN I PICK UP MY ORDER?

Please bring your order confirmation email (print out or show on your mobile device) and a valid Photo ID. If you've selected to have someone else pickup your order (proxy pickup), they will need their photo ID and a copy of the order confirmation, which will be emailed to both the purchaser and the person designated to pick up the item(s). You can enter proxy pickup details at checkout.

WHEN WILL I BE CHARGED?

Your method of payment will not be charged until your order is picked up. While you may see a pre-authorization on your selected method of payment prior to pick up, this will not post to your account until you have retrieved your order.

WHAT HAPPENS IF THE ITEM(S) I HAVE SELECTED ARE NOT AVAILABLE IN STORE?

We have processes in place to reduce the scenarios in which inventory is not available in store, but there are circumstances in which one or more of your in-store pickup items may not be fulfilled. If we are unable to fulfill your item(s), you will receive an email notification informing you of the change to your order. You will not be charged for any item(s) that are not fulfilled.

WHAT IF I WANT TO RETURN OR EXCHANGE AN ITEM WHEN I'M IN THE STORE?

No problem, we will happily adjust your order when you arrive for pickup. If you do not want one or more item(s) for your in-store purchase, we will cancel those item(s) from your order and you will not be charged. If you would like to exchange an item for another, we will cancel the original order, and ring up the other item as a new purchase.

WILL I RECEIVE SAMPLES WITH MY IN-STORE PICKUP ORDER?

You may select samples in-store based on availability. You will not be able to select samples at check out for a "buy online, pick up in-store" order and if selected, you will see the samples removed from your cart.

AM I ABLE TO ADD PROMOTIONS / OFFERS TO MY IN-STORE PICKUP ORDER?

Please review terms and conditions for the selected promotion to establish eligibility for ‘Buy Online Pickup In Store’ orders. If a ‘Buy Online Pickup In Store’ order qualifies for the selected promotion, you will be able to apply the promo code. If you are enrolled in Aveda Plus Rewards, you will earn points for "buy online, pick up in-store" purchases. At this time, you cannot redeem points for rewards on a "buy online, pick up in-store" order.

STILL HAVE QUESTIONS?

Please message us or contact Online Customer Service at 1-800-644-4831.

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